1300 237 260

Proudly Serving the NSW Central Coast

How We Work To Resolve Your IT Issues

Below is a basic flowchart outlining the options and services available to resolve and prevent your IT related issues as quickly as possible.

On-Site Service

We come to you! Our technicians are fully stocked so that most repairs and replacements can be carried out on the day to get you up and running as quickly as possible. The service also includes additional scans and checks to identify and correct any issues that you have not and all work comes with a ‘No Fix No Fee’ guarantee as well as a 30day warranty on all labour and are fully insured.

We also offer on-site sales and installation as well as one-on-one training sessions. We have a wide range of products and solutions available and provide many other services such as virus removal, system audits, cloud backup and storage and general equipment servicing.

Best of all, there are no ‘Call out fees’

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Remote Access

Our Remote Access Service allows us to quickly resolve minor software related issues and training from a remote location. As long as the computer has access to the Internet and is operational, we can identify and resolve most system issues from configuring emails to troubleshooting software issues and tuning the operating system.

Emergency Service

Our Emergency Service is a priority 24hour Service that includes all of the benefits of our regular services and solutions but is reserved for critical issues that is preventing a business from operating or a residential user who has lost critical files or has an assignment due the next day but their computer has failed. Note: Because this is a priority service, it does attract a call out fee to prevent any abuse of the service.

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Regular Maintenance

Our maintenance plans include remote monitoring of your equipment as well as discounted rates for hardware and additional services. The Plans come in 3 types, Residential, Business and Platinum and there are optional packages that can be attached. For more information and to select the right plan for you, please visit our plans comparison page

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